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Thank you for shopping with us.
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Processing Time
All orders are processed within [1-3 business days] after payment has been received and confirmed.
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Delivery Time
Delivery times may vary depending on your location and courier availability. Estimated delivery time is [2-7 business days].
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Shipping Costs
Shipping fees will be displayed during checkout before payment is completed.
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Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
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Delays
While we strive to meet delivery estimates, delays may occur due to circumstances beyond our control.
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Contact Us
For shipping-related queries, please contact us at:
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Phone: 063 895 8505Â
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Email: malan@bosveldgoud.co.za
Shipping Policy
Return & Refund Policy
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Customer satisfaction is important to us.
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Returns
Customers may request a return within [14] days of receiving their order, provided the item is unused, in its original packaging, and in a resalable condition
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Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within [5-10 business days].
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Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with supporting photographs.
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Non-Refundable Items
The following items are not eligible for refunds:
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Gift cards
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Contact Us
Refund request :
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Phone: 063 895 8505Â
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Email: malan@bosveldgoud.co.za
Consumer Data Privacy Policy
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We are committed to protecting your personal information and complying with applicable data protection laws.
Information We Collect
We may collect:
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Name and surname
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Contact details
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Delivery address
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Payment information
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Order history
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Communicate with customers
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Provide customer support
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Improve our products and services
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Comply with legal obligations
Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, loss, or misuse.
Sharing of Information
We do not sell or rent personal information to third parties. Information may be shared only with trusted service providers necessary to complete your transaction.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact Us
If you have any questions regarding this policy, please contact:
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Phone: 0636958505
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Email: malan@bosveldgoud.co.za
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